passenger experience

Disney Adventure has become the largest cruise ship ever to pass through the Panama Canal, marking a major milestone for the waterway and cruise industry

Record passenger traffic, growth in cargo activity and unprecedented expansion of the destination network: Singapore Changi Airport concludes 2025 with almost 70 million passengers, a sharp increase in Asian markets, and a strengthening of its position as one of the world's leading air hubs

Six injured after passenger train hits crane during trackside work in Cartagena region, marking the fourth accident in four days amid criticism of infrastructure maintenance in the country

On Wednesday, the European Parliament made it crystal clear: passengers' rights must be protected at all costs. Lawmakers, who voted 632 to 15, decided against proposed amendments meant to water down current protections. "We are determined to improve rather than dilute air passenger rights"

The Canadian airline WestJet, which received severe criticism for cramping its planes and adding a new row of seats, announced the additional row will be removed: "The airline will return to its prior standard seat pitch"

Romania's flag carrier introduces Apple Wallet boarding passes for iOS users, part of broader efforts to improve mobile and online passenger services. Android users have until February 15, 2026, to add their boarding passes

An Iryo high-speed train derailed in the Cordoba area, crossed into the opposite lane and collided with a Renfe train. Carriages carrying hundreds of passengers crashed, killing dozens and leaving over 100 passengers injured. Major train lines between Madrid and Andalusia were shut down; investigation underway

More than 20cm of snow from a major winter storm disrupted operations at Toronto Pearson Airport, prompting delays and passenger advisories from Air Canada and airport officials

The Istanbul-Barcelona flight landed as scheduled, ​​but El Prat Airport activated emergency protocols due to a bomb threat on the plane, which later turned out to be a hoax. Company spokesman: "Efforts have begun to identify the passenger in question and take legal action"

As of January 15, 2026, the use and charging of backup batteries during flights on the Lufthansa and SWISS Group is prohibited, including a limit of two batteries per passenger and storage only in hand luggage. What about other airlines?

Innovating at its finest: Chef Frederic Simonin's dishes will now also be served in Premium Class on flights departing from the United States and Canada: "I have carefully selected products to enhance them with delicacy and precision"

Seattle-Tacoma Airport (SEA), one of the major gateways to the Western United States, is being upgraded with a new terminal, advanced technologies, modern screening stations, and a $546 million baggage claim upgrade: "Lighter, brighter, more efficient and modern customer experience"

Starting January 22, 2026, KLM passengers on domestic European flights will be able to enjoy free and unlimited Wi-Fi. The service will be gradually launched on most of the company's European fleet

The Canadian airline WestJet, which received severe criticism for cramping its planes and adding a new row of seats, announced the additional row will be removed: "The airline will return to its prior standard seat pitch"

February will bring fresh menu options for American Airlines passengers; the giant will serve non-alcoholic IPA beer for the first time and revamp its food menus in various classes on domestic and international flights

American Airlines plans to fly over 12 million customers this winter across 119,000 flights, boosting capacity, winter readiness, and customer-focused upgrades

As Lufthansa nears its 100th anniversary, the airline unveils FOX, a €70 million onboard revamp focused on comfort, choice, and signature moments in the sky