passenger experience

The 2026 APEX Awards have been handed out, and the results are unlikely to surprise you. Which company has the best service in the world?

Phuket Airport will introduce automated departure passport lanes on June 13 to reduce immigration queues and speed up passenger processing

All passenger activity has been halted at the old terminal, which will undergo extensive modernization and reopen in about a decade to serve over 10 million passengers

Air Canada has launched scheduled service with its first Airbus A321XLR, introducing new long-haul capabilities and premium onboard features

Prague Airport posts solid 2025 financial results while continuing its modernization program and expanding premium passenger services with a new Erste Premier Lounge in Terminal 1

Berlin Airport ended last year with a significant improvement in passenger service, which also earned it an award, and significant financial achievements

The 51-year-old passenger could face 20 years in prison. The case is investigated by the FBI and the Miami-Dade County Sheriff's Office

The International Air Transport Association is inviting travelers from around the world to share their flying experiences for a chance to win a $50 gift card

Greek airline SKY express posted major growth in early 2026, with passenger traffic, revenue and international operations all rising sharply

During the flight en route from Newark to Guatemala, the passenger tried to open the plane's door and attacked another passenger

Phuket Airport will introduce automated departure passport lanes on June 13 to reduce immigration queues and speed up passenger processing

Air India introduces Easy Connect flights from Varanasi, allowing travelers to complete check-in and immigration before connecting via Delhi

The Swiss airline is launching digital menus for all its flights, allowing passengers to preview the dishes that will be served on the flight, and even select and order meals before departure

A new IATA campaign, supported by aviation authorities in Europe and the US, urges passengers to leave their luggage behind during an emergency evacuation from a plane

Lufthansa is urging passengers to be cautious of fake social media accounts impersonating the airline and offering fraudulent customer support

American Airlines launches extensive upgrade to Flagship and Admirals Club lounges, with new seasonal dishes, digital in-seat ordering and expanded culinary offerings for premium passengers

The International Air Transport Association is inviting travelers from around the world to share their flying experiences for a chance to win a $50 gift card

Passengers on a delayed Air Mauritius flight are receiving assistance after a technical issue grounded the Cape Town to Mauritius service

The Dutch tourism and aviation industry is protesting against the increase in flight taxes, which are expected to become the highest in the European Union by 2027. A new survey reveals that most passengers fear a sharp increase in flight prices and that many families will no longer be able to afford to fly

Rising jet fuel prices, airline route cuts, and growing concerns about fuel supplies are creating fresh uncertainty for Europe’s busy summer travel season just as tourism demand reaches record highs